Store Policy

At The Pocket Gallery, we are committed to provide exceptional customer service and ensuring a positive experience with every purchase. Our Customer Care Policy outlines the standards we uphold to meet and exceed your expectations:

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1.    Product Support and Inquiries: We are here to answer any questions you may have about our products. We are available via email, phone, or live chat to provide detailed product information, guidance on choosing the right items, and any assistance you may need before, during, and after your purchase.

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2.    Order Assistance: For any order-related questions, such as tracking information, order modifications, or cancellation requests, please contact us promptly. We will do our best to accommodate requests; however, certain limitations may apply based on the order status.

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3. Shipping, return and refunds: Please check our dedicated section here

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4. Customer Feedback: Your feedback is very important to us. We encourage you to share your thoughts and suggestions so we can continuously improve our products and services. Please reach out directly to us we will be happy to have a call with you.

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5. Response Time: We will do our best  to respond to all inquiries within 24 hours on business days. For inquiries received during weekends or holidays, response time will be approximately 48 hours.

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At The Pocket Gallery, we prioritize the privacy and security of our customers. Our Privacy & Safety Policy is designed to protect your personal information and provide a safe browsing experience. Here’s an outline of our practices:

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    1.    Data Collection and Use: We only collect information essential to processing your orders, improving our products, and enhancing your experience with us. This may include your name, contact details, and payment information. We never collect more than necessary and only use your information as outlined in this policy.

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    2.    Secure Transactions: We are committed to safeguarding your data during online transactions. Our website uses secure SSL encryption, which protects your payment and personal information when placing orders.

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    3.    Confidentiality: Your personal information will never be sold, shared, or disclosed to third parties except as required to fulfill your order (such as with trusted shipping partners) or by legal obligation.

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    4.    Account Security: We recommend creating strong, unique passwords and keeping your account details confidential. Should you detect any suspicious activity, please contact us immediately so we can assist in securing your account.

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    5.    Policy Updates: We may update our Privacy & Safety Policy to reflect new practices or legal requirements. Any updates will be communicated on our website, and we encourage you to review this policy periodically.

 

If you have any questions or concerns about your privacy and security, please reach out to us directly. We are here to ensure your information is treated with the utmost respect and care.